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Professional Certificate In Customer Experience Management https://hhmaps.vn/forum/viewtopic.php?f=9&t=12835 |
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Người gửi: | lovewarez [ Chủ nhật 19/05/24 7:39 ] |
Tiêu đề bài viết: | Professional Certificate In Customer Experience Management |
[center] Professional Certificate In Customer Experience Management Published 5/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 524.07 MB | Duration: 1h 3m[/center] Professional Certificate in CX / Customer Experience Management by MTF Institute What you'll learn Introduction to Customer Experience Management Theory Overview High-Level Frameworks CX Principles Customer Segmentation and Persona Development Service Recovery and Complaint Handling Customer Journey Optimisation Service Blueprinting and Process Design Voice of the Customer (VoC) Analysis Emotional Experience Design (EED) Lifetime Value (LTV) and Customer Lifetime Value (CLV) Employee Experience (EX) Requirements For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning. Mã: https://www.udemy.com/course/professional-certificate-in-customer-experience-management/ Mã: https://nitroflare.com/view/C020F7091559483/Professional_Certificate_in_Customer_Experience_Management.rar
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